- When will my order be delivered? We will deliver to your home on Mondays between 4-8pm. You will receive an email reminder prior to delivery, which will include your total cost, and a text confirmation that your order has been delivered.
- When do I need to place an order in time to receive it Monday? Order deadline for each week will be Sundays at midnight. If an order is placed after this window, the order will be delivered the following week.
- How far do you deliver? We deliver from Kenosha, WI to Lincoln Park, IL to Crystal Lake, IL. If you have a question if you are in our delivery zone please email us at l.powers8@gmail.com.
- What if I'm not available during delivery times? When you order we will contact you about where you would like the delivery placed if you're not home. You can leave a cooler out for us to place your order in, or we will use freezer bags to keep the items cold/frozen, and leave this by your front door.
- How long will a freezer bag keep my order frozen? Freezer bags can keep items frozen/cold for up to 3 hours. The freezer bags will cost an additional $3.50 for a large and $2.50 for a small bag. We will charge this amount to your order total.
- Is there a delivery fee? Delivery Fee is a flat $3.50 per order.
- Is there a minimum order amount? Yes, our minimum order is $20. However, if you set up a recurring order we waive the minimum requirement.
- Who can I expect to delivery my order? Emily will most often be the one making home deliveries each week. Keep an eye out for our large silver van with the Alden Hills farm logo on the side.
- What are my payment options? All orders must be prepaid with credit card before delivery can be made. Credit cards can be added to your account HERE.
- Can a standing order be set up for me? Yes, when you place an order simply comment that you would like this to be a standing order and the frequency.
- What if I need to cancel my order? Orders can be canceled HERE.
- If I have any questions about the ordering/delivery process, who can I contact? Contact Emily at #262-379-9097 or email at l.powers8@gmail.com.
